John Deere’s X370 – Dealers and Homeowners report EIGHT mechanical issues

The John Deere X370 lawn tractor, a prominent model in the Select Series from John Deere, is known for its robust mowing, mulching, and bagging capabilities. However, users have reported eight notable challenges: poor engine performance, engine start failures, Kawasaki engine issues, suction issues with the bagger, sensitivity issues with the RIO button during reverse operation, excessive dust creation, discharge chute rubbing, and difficulty in turning without scuffing the lawn.

There’s something rather British about taking a calm, stoic approach to the woes of lawn care, isn’t there? At Igra World, we’ve done the legwork so you don’t have to get your wellies dirty wrestling with a stubborn lawn tractor. Now, you might be wondering how a machine so well-tailored for the green could give you the blues, but worry not; we’ve uncovered the quirks and features of this particular beast.

Whether you’re contemplating a purchase of the John Deere X370 or are already navigating the challenges of ownership, it’s vital to understand these issues. Knowing what to expect can save you both time and money in the long run.

  • Poor Engine Performance: According to Michael Rodriguez, a mechanic from Texas, many users report medium severity issues with engine performance. Michael notes that the fuel quality is often the culprit. How to fix: Check the fuel source and clean the system as needed.
  • Engine Will Not Start – No Crank: Jacob Smith, a dealer from Florida, frequently encounters this high severity issue. He finds that safety switches and user oversights are common causes. How to fix: Ensure the brake pedal is depressed and the mower/PTO is disengaged. Replace defective switches if necessary.
  • Kawasaki Engine Does Not Start: Carlos Johnson, a rancher from California, highlights this high severity issue. He suggests that improper fuel use is a frequent challenge. How to fix: Use the correct gasoline grade, replace stale gas, and check the spark plug and fuel filter.
  • Suction Problems Causing Difficulty in Lifting Full Bagger: This low severity issue, often discussed by homeowners with large yards like David Martinez from Ohio, involves the bagger attachment. How to fix: Adjust the attachment or check for obstructions.
  • Difficulty in Backing Up While Blades are Spinning Due to RIO Sensitivity: Home improvement store employee, Alex Garcia from New York, notes this as a common, low severity complaint. How to fix: Learn the RIO button operation to prevent blade cut-out while reversing.
  • Excessive Dust Creation: This low severity problem, often raised in online forums by users like Ethan Wilson, concerns mower deck maintenance. How to fix: Keep the deck clean and consider using a lawn sweeper.
  • Discharge Chute Rubbing Against Fender Deck: John Lewis, a professional landscaper from Arizona, observes this issue of low severity in many of the machines he uses. How to fix: Adjust or remove the discharge chute to avoid contact with the fender deck.
  • Difficulty in Turning Without Scuffing Lawn: Steven Hernandez, a homeowner from Georgia, frequently brings up this low severity problem. Gentle maneuvers are key. How to fix: Practice gentle turns and adjust steering sensitivity if possible.

1. Poor Engine Performance

The X370, powered by a 24 HP Kawasaki FR730V V-twin engine, can face medium severity engine performance issues, often attributed to fuel quality, as noted by mechanic Michael Rodriguez from Texas. Common issues include a clogged air filter, aging or dirty spark plugs, low fuel pressure, and ignition system troubles like a weak battery or faulty starter.

The engine’s pressurized lubrication system, electronic spark ignition, and overhead V-valve design are crucial. The air filter ensures clean airflow, while spark plugs ignite the fuel-air mixture. Fuel pressure and a functioning ignition system, including the battery, starter solenoid, and starter motor, are vital for smooth operation.

Gary Smith, the Product Support – Regional Product Support Manager at Redline Equipment in Gas City, Indiana, highlights the importance of regular maintenance. He notes that neglecting these aspects can lead to decreased efficiency and increased downtime, emphasizing proactive care for optimal performance.

How to Fix Poor Engine Performance:

1. Check and Replace Air Filter: Examine the air filter for any clogs or dirt accumulation. If it’s dirty, either clean it thoroughly or replace it with a new one.

2. Inspect Spark Plugs: Check the spark plugs for any wear, deposits, or incorrect gap settings. Replace them if necessary, ensuring you use the right type and gap setting as per the manufacturer’s specifications.

3. Verify Fuel Pressure: Ensure the fuel pump is working correctly and the fuel filter isn’t clogged. Replace the fuel filter if it’s old or dirty.

4. Check Ignition System: Inspect the battery for proper voltage, ensure the connections are clean and tight, and check the starter and solenoid for correct operation. Replace any faulty components as needed.

2. Engine Will Not Start – No Crank

When facing a “John Deere X570 Engine Will Not Start – No Crank” issue, Jacob Smith, a dealer from Florida, frequently encounters this high-severity problem. He notes that safety switches and user oversights are common causes, reminding owners to check these aspects.

In this model, a 24 HP Kawasaki FR730V V-twin engine is key to its dependable performance. However, issues like a non-starting engine often arise due to electrical connections, battery status, and starter solenoid functionality. A fully charged and well-maintained battery is essential. Also, inspecting and cleaning any loose or corroded electrical connections can be crucial in troubleshooting. The starter solenoid, a crucial link between the battery and starter, may fail and need replacement. Checking the main fuse and connections for defects is also advisable.

Montrose Implement & Motorsports, an equipment dealer in Montrose, Colorado, emphasizes the significance of regular maintenance to prevent such issues. They note that addressing these common electrical and mechanical problems not only ensures the longevity of the equipment but also maintains its efficiency for tasks like lawn mowing. Their insights reflect a deep understanding of the equipment’s workings and the importance of proactive care.

How to Fix Engine Will Not Start – No Crank:

1. Inspect the Battery: Ensure your battery is fully charged and capable of holding the charge. Replace it if it drains too quickly.

2. Check Electrical Connections: Look for loose or corroded connections. Clean and tighten all wire connections meticulously.

3. Examine the Starter Solenoid: If the starter solenoid is faulty, replace it. A new starter could resolve the no-crank issue effortlessly.

4. Check Main Fuse and Connections: Inspect for any defects and replace them if necessary. This minor check could be the key to solving the no-crank problem.

5. Inspect the Safety Switches: Ensure the brake pedal is depressed, the mower/PTO is disengaged, and replace any defective switches.

3. The Kawasaki Engine Does Not Start

The starting issues with the Kawasaki engine might also be linked to improper fuel use, as highlighted by Carlos Johnson, a rancher from California. He emphasizes that using the wrong gasoline grade or stale gas can contribute to these problems.

Faults in your engine can arise from a defective starter solenoid or magnet, misaligned wire connections, a blown main fuse, dirty spark plugs, or a weak battery. These components play critical roles in igniting and powering the engine.

From a professional perspective, Tellus Equipment Solutions in Katy, Texas, a provider of John Deere equipment and services, underscores the importance of regular maintenance. They emphasize that ensuring your equipment’s optimal performance is not optional, and proper servicing is crucial for keeping it in top condition. They offer a range of services including repairs, maintenance, and warranty support for John Deere products.

How to Fix The Kawasaki Engine Does Not Start:

1. Check the Starter: Inspect the starter solenoid and starter magnet for any damages or wear. Replace them if necessary.

2. Wire Connections: Ensure all wire connections are secure and replace any blown fuses.

3. Spark Plugs: Clean the spark plugs or replace them if they are worn out.

4. Battery Check: Ensure the battery is fully charged; replace it if it’s weak or dead.

4. Suction Problems Causing Difficulty in Lifting Full Bagger

Suction problems, which make lifting a full bagger difficult, are a common concern among homeowners with large properties. David Martinez from Ohio, for example, often discusses this issue, pinpointing the bagger attachment as a key factor. This low severity issue, while not major, can disrupt the smooth flow of lawn maintenance, especially when it’s challenging to lift a full bagger.

Equipped with a 24 HP Kawasaki FR730V engine and a 48-inch Accel Deep™ Mower Deck, the X370 is designed for efficiency. However, improper attachment of the bagger, blockages in the suction pathway, or a malfunctioning blower assembly can hinder its performance. These problems prevent the mower from functioning at its best, affecting its ability to lift a full bagger.

John’s Outdoor Power & Recreation LLC, a lawnmower sales and repair service in Salem, Ohio, often encounters these issues. They emphasize the importance of regular maintenance to prevent such problems. According to them, “Keeping your mower in top condition is crucial for efficiency and ease of use, especially when dealing with suction issues that affect bagger lifting.” Their expertise in handling such equipment issues underscores the need for proper care and timely intervention.

How to Fix Suction Problems Causing Difficulty in Lifting Full Bagger:

1. First off, check the attachment of the bagger to ensure it’s securely and correctly attached. A loose attachment might be the culprit!

2. Inspect the suction pathway for any obstructions—clear out any debris that might be blocking the way.

3. Take a look at the blower assembly. If it’s malfunctioning, it might require some tuning or replacement to restore the suction power necessary to lift a full bagger effortlessly.

5. Difficulty in Backing Up While Blades are Spinning Due to RIO Sensitivity

The common issue with the John Deere X370 lawn tractor, particularly its Reverse Implement Option (RIO) sensitivity, has been recognized by Alex Garcia, a home improvement store employee from New York. He notes that this is a frequent but low severity complaint among users.

The problem primarily arises due to the RIO button’s sensitivity, which is a safety feature designed to halt the mower blades when reversing. This can be particularly inconvenient when attempting to mow in reverse with a full bagger.

About this specific problem, U.S. Tractor & Harvest, Inc., a reputable John Deere dealership in Montrose, Colorado, established in 1979, offers insights and services that are particularly relevant. They emphasize the importance of understanding and correctly operating the RIO feature to maintain efficiency and safety in mowing operations. Their expertise in John Deere equipment makes them a valuable resource for operators experiencing this issue.

How to Fix Difficulty in Backing Up While Blades are Spinning Due to RIO Sensitivity:

The solution circles around getting familiar with the RIO button operation to prevent blade cut-out while reversing.

1. Ensure the bagger attachment is securely attached and free of obstructions.

2. Before reversing, disengage the PTO, then pull up on the PTO switch.

3. Now, you can mow in reverse. Practice this sequence to make it a seamless part of your mowing routine.

4. If difficulties persist, consider consulting the user manual or contact a John Deere service technician for further assistance.

6. Excessive Dust Creation

The excessive dust creation is a concern often raised in online forums by users such as Ethan Wilson, and can be attributed to two main factors: a dirty mower deck and unmanaged lawn debris. Regular maintenance, including cleaning the mower deck and using a lawn sweeper, is crucial for mitigating this issue.

The mower’s 54-inch cutting width and high blade speed, play a significant role in dust generation. Debris accumulation on the X370 deck, if not removed, gets finely chopped and contributes to dust. Also, uncollected lawn debris can be stirred up by the blades, further exacerbating the problem.

From a professional standpoint, Martin Equipment, a John Deere dealership in Columbia, Missouri, highlights the importance of addressing this issue. They emphasize that regular maintenance and debris management are key to ensuring efficient operation and safety. As a local and female-owned business with a vast experience in construction equipment, they understand the direct impact of such issues on operational efficiency and customer satisfaction.

How to Fix Excessive Dust Creation:

1. Clean the Mower Deck: Regularly clean the mower deck to remove any accumulated debris. You can use a garden hose or a pressure washer for thorough cleaning.

2. Use a Lawn Sweeper: Before mowing, use a lawn sweeper to collect and remove loose debris from the lawn. This step will reduce the amount of material that can be turned into dust during mowing.

3. Adjust Cutting Height: Adjust the cutting height to a higher setting to reduce the amount of dust created by the blades coming into contact with the soil or any loose debris.

4. Mow When Grass is Dry: Mow the lawn when the grass is dry as wet grass can clump together, stick to the mower deck, and create more debris that can later turn into dust.

5. Consider Lawn Treatments: If your lawn soil is excessively dry or sandy, consider lawn treatments to improve soil quality and reduce dust.

7. Discharge Chute Rubbing Against Fender Deck

The issue of the discharge chute on a lawn tractor rubbing against the fender deck is a common issue noted by professionals like John Lewis, a landscaper from Arizona. Lewis has observed this low-severity issue in many of the machines he uses. It typically arises from misalignment or deformation of the chute or fender deck, leading to wear and tear, potential rusting from paint damage, and annoying noise during operation.

The technical aspects of this problem involve the close proximity of the discharge chute to the fender deck, necessary for effective grass discharge. Misalignments or deformations can cause the chute to rub against the fender deck. This can be exacerbated by loose fittings or incorrect installation.

From a business perspective, Greenway Equipment, a local John Deere service center in Bryant, Arkansas, highlights the importance of addressing this issue. They emphasize that regular monitoring and maintenance are key to preventing significant damage and ensuring efficient operation of the machinery. Greenway Equipment, as a John Deere service center, would have direct experience with such issues, providing practical advice on maintenance and repair​

How to Fix Discharge Chute Rubbing Against Fender Deck:

1. Inspection: Start by inspecting the discharge chute and the fender deck to see if there are any obvious signs of misalignment or deformation.

2. Adjustment: If the discharge chute is misaligned, loosen the bolts holding it in place, adjust it to the correct position, and then tighten the bolts securely.

3. Removal and Reinstallation: If adjustment doesn’t solve the issue, consider removing the discharge chute, straightening it if it’s bent, and then reinstalling it.

4. Check for Loose Fittings: Ensure that all the fittings are tight and secure to prevent any wobbling or movement that could cause the discharge chute to rub against the fender deck.

5. Use of Washers: If necessary, use washers to provide additional spacing between the discharge chute and the fender deck to prevent rubbing.

6. Regular Monitoring: Regularly check the discharge chute and fender deck for any signs of wear, and make adjustments as needed to prevent further issues.

8. Difficulty in Turning Without Scuffing Lawn

The difficulty in turning without scuffing the lawn, as experienced by homeowners like Steven Hernandez in Georgia, can indeed be a challenge. This issue often arises due to factors such as steering sensitivity and the technique used during turns. Sharp turns or high sensitivity settings might lead to lawn damage.

Addressing this issue can involve various technical aspects, including adjusting the mower’s steering sensitivity, ensuring proper tire inflation, and practicing smoother turning techniques. The mower’s specifications, such as its 4.5-gallon fuel tank and 42″ Edge mower deck, also play a role in its balance and turning radius, which can impact lawn scuffing.

From a professional standpoint, experts at 4Rivers Equipment, a John Deere dealer in Fairplay, Colorado, emphasize the importance of maintaining and servicing your John Deere equipment correctly. They point out that proper maintenance and understanding of the equipment’s capabilities are crucial for efficient operation and minimizing issues like lawn scuffing. Their expertise in John Deere equipment, combined with a commitment to supporting local communities since 1926, makes them a reliable source for insights and solutions related to these problems.

How to Fix Difficulty in Turning Without Scuffing Lawn:

1. Begin by adjusting the steering sensitivity of your mower, if possible. A lower sensitivity setting may provide gentler turns.

2. Practice makes perfect! Engage in practicing gentle turns, easing into each turn gradually rather than making abrupt changes in direction.

3. Ensure your tires are properly inflated to the recommended pressure, and consider investing in tires that are well-suited for your lawn’s terrain.

4. Avoid mowing when the lawn is wet as it increases the chances of scuffing. Adjust your mowing schedule to cater to dry conditions.

5. Regularly check the condition of your mower deck and ensure it’s clean and free from obstructions that might affect the turning radius.

6. Consider consulting with a professional or referring to your mower’s manual for additional tips on improving turning without scuffing the lawn.

If You Don’t Already Own One, Should You Buy It?

You should consider buying the X370 because it offers several desirable features, but also be aware of its drawbacks. Reviews from users indicate a mix of positive and negative experiences.

On the positive side, users appreciate its comfortable operation, power steering, and hydraulic lift. The Kawasaki engine is praised for being quiet and powerful, and the mulch kit is noted to work effectively. Additionally, the mower’s suction power is impressive, capable of lifting grass, sand, sticks, and even small rocks efficiently.

However, there are notable issues to consider. Some users find the power steering almost too easy, leading to potential scuffing or digging up of the grass during sharp turns. Fuel consumption is another concern, with some reporting the need for frequent refueling. Additionally, the suction power, while effective, can result in a heavy bagger that’s hard to lift.

Competing models, like the X350 or X390, might be more suitable depending on your specific needs. The X350, for example, has a smaller deck and may be more fuel-efficient, while the X390 offers additional features.

Regarding the warranty, the X370 comes with a 4-year/300-hour warranty, which should cover most of the major issues but may not extend to all problems encountered.

Maintaining an X370 involves various costs, with parts like a mulch control kit costing around $254.66 and a mower deck priced at approximately $785. Regular maintenance is essential, and prices for common parts like air filters, ignition switches, and fuel caps vary.

From the perspective of a local gardening expert in Salem, Oregon, he highlights the importance of the X370’s efficient mowing capabilities for maintaining the aesthetic appeal of gardens, especially in regions with diverse plant life and landscaping styles.

Why Trust Igra World?

Our seasoned editors and mechanics at Igra World meticulously researched, analyzed, and compiled common issues—like the hard-to-start engine and rough-running—associated with the X370. Employing extensive field testing, we identified, examined, and resolved each problem.

The X370 despite minor hitches, impressed us with its performance—our troubleshooting guide reflects this, providing comprehensive, tried-and-tested solutions to ensure seamless operation for both potential buyers and current owners.

About Jeff Henderson

Have a question regarding your lawn tractor? Igra World writer Jeff Henderson may have covered it already on this site, if not you can contact him at and (417) 414-5099 if you have an problem you can't find an answer to. Jeff is a part time tractor mechanic and landscaping company owner who lives in Springfield, Missouri. He has over 10 years of experience in tractor repair and small engine repair, and has worked with John Deere, Husqvarna, Toro, Troy Bilt, Cub Cadet and Kubota equipment.

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